Question 1

How fast can this be live in my business?

Accepted Answer

Standard deployments target launch within 30 days on a staged blueprint: diagnose (days 1–5), configure (days 5–15), validate (days 12–20), launch (days 20–30). Stabilization runs to day 45 and the first optimization cycle completes by day 90. Every stage has defined exit criteria — no improvised builds. Timeline assumes timely access, approvals, and usable data.

Question 2

Do I have to change my phone number or phone system?

Accepted Answer

No. Altavex layers behind your existing phone number and tools. Your number stays, your systems keep working — we add the capture, response, and follow-up infrastructure around them.

Question 3

What happens when the AI can't handle a call?

Accepted Answer

It transfers to a human. Every AI agent has a hard boundary: complex, emotional, regulated, or high-value situations get a warm hand-off to your team with full context. That boundary is the design, not a limitation.

Question 4

Will the AI sound like a robot and embarrass my business?

Accepted Answer

You approve the voice, script, and knowledge source before anything goes live. During validation you hear test calls and we tune until it represents your business properly — and you can always route calls straight to your team.

Question 5

How do I know it's actually making me money?

Accepted Answer

Every dollar in your reporting carries two labels — its status (verified, open, or estimated) and its source (Altavex-attributed, assisted, or unattributed). Estimates are never presented as collected cash. Briefs arrive monthly on Capture, weekly on Revenue Engine, and daily on Market Control.

Question 6

Is this just GoHighLevel or a chatbot with my logo on it?

Accepted Answer

No. We use proven platforms in the stack where they're the right tool — the product is the managed operating system on top: the workflows, escalation logic, data model, attribution, QA, and scheduled revenue reporting that a raw tool subscription doesn't give you.

Question 7

What do I actually have to do day to day?

Accepted Answer

Close the opportunities we hand you. The system captures, answers, follows up, books, and retains. Your team gets qualified, informed hand-offs and a dashboard showing exactly what the machine produced.

Question 8

Am I locked into a long contract?

Accepted Answer

Clear terms, no hidden renewals. Initial commitments reflect the build and optimization period — 90 days for Revenue Engine, six months for Market Control and complex builds. After that, service continues month to month. Your contacts, conversations, and pipeline records remain your property throughout and after service — exportable on request at any time.

Question 9

How does database reactivation work — and is the outreach legal?

Accepted Answer

Reactivation works the money already in your database — no-shows, unsold estimates, dormant customers — through a planned calendar of SMS, email, and call touchpoints. It's included in Revenue Engine and above. Every workflow is consent-based, honors opt-outs instantly, maintains suppression lists, and is TCPA-conscious by design. We review consent status on your list before a single message goes out.

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